03 Jun Ways RPA can improve Work ProcessesAFTER TITLE
Give me six hours to chop down a tree and I will spend the first four sharpening the axe
Robotics Process Automation serves as a great tool to automate the business processes with reduced cost and improved efficiency. Companies need to strategically align their business objectives for driving transformational change by embracing RPA. However, before proceeding with automation of their existing processes, businesses need to take stock of their existing processes end to end and identify key areas of improvement that can deliver significant changes in their business outcomes. Let’s look at some of the ways by which businesses can re-engineer themselves before embracing RPA.
The process maturity and knowledge of internal processes leaves a lot to be improved in most of the companies. Carrying out an in-depth review and analysing different workflows in the process is a critical step which provides valuable insights into process simplification. This would help in identifying reductant process steps that can eliminate resulting in optimisation of workflow and process standardisation. Before deploying RPA into their processes, leaders need to engage with their teams and high performers to challenge the status quo and come up with creative ideas for redesigning the current process and arriving at the suitable approach for automation. Improving the process before automation will go a long way in detecting the inefficiencies resulting in their better business outcomes. Building robust operating models by integrating with drivers of opportunity would be a game changer for the future.
Reviewing the business logic and rules would play an important role to understand the nature of operations. Business rules help in understanding the expectations and provide guidelines for business activities, operational constraints and compliance requirements. With the help of business rules repetitive processes that are manual can be examined for identifying potential automation opportunities, Knowledge and skills that are available in the manual activities can be leveraged for automating swivel chair processes with the help of RPA. This would help in reducing the burn-out resulting from carrying out mundane activities and free up human potential for achieving higher business goals.
Instead of looking out for short term fixes organisations need to develop a long term digital transformation strategy that would create the platform for intelligent automation capabilities. Forward thinking companies need to harness the power of RPA for building agile business processes and forecast customer demands with the help of advanced analytics for effective decision making. Working closely on customer requirements and staying connected to customers will be a key differentiator in creating enhanced digital customer experience. Rather than targeting isolated benefits, companies need to focus on achieving enterprise wide scalability with the help of RPA that would result in large scale automation with reduced costs. Integrating with cognitive capabilities like intelligent character recognition and optical character recognition would enhance the value proposition and provide competitive advantage through innovative product offerings.
While driving a change of this magnitude, it is common that employees become anxious leading to negativity and frustration. Leaders need to keep their resources actively engaged by staying connected with them and keeping the communications intact. This will help in maintaining a high employee morale and motivate them for fostering a culture of organisational change with trust and transparency. Proper resourcing and up-skill will help in reducing the risk of disruption by ensuring process stability and business continuity. We at Xforia Technologies are committed to superior customer service by delivering sustainable business growth through digital innovation and customized solutions.